We offer free returns on items purchased from our online store within 30 days of delivery. For example, if an order arrives on April 15th, customers can request a free prepaid return label before May 15th.
Returns are accepted within 30 days of order delivery, but customers are responsible for return shipping costs.
Refunds for all returned items will only be processed after the carrier marks the item as delivered to our warehouse.
Returns are not accepted within 60 days of order delivery.
Returns are accepted for any reason. Returned items must be in the same condition as when the customer received them to receive a full refund.
To request a return:
To request a return, please visit our "Contact Us" page and follow these instructions:
Please enter your name in the "Name" field.
Please enter the email address associated with your order in the "Email Address" field.
Please enter your order number in the "Order Number" field. This field is required for your return request.
In the "Reason for Return" field, enter "Return".
You can add a reason for return if you wish.
Please provide a brief message in the "Message" field to confirm your return request.
Check the security checkbox below the message field.
Select the "Submit Form" button.
Our customer service team will respond to you as soon as possible.
A customer service representative will send you a return request confirmation email. If you submit your return request within 30 days of your order's delivery date, the confirmation email will also include a prepaid shipping label, which you can print and affix to your package.